Help, sign-ins and straight answers.

Go to webmail and sign in with your full email address (for example [email protected]) and your email password. It works on phones, tablets and desktops — nothing to install.

Add a new account using IMAP. The incoming and outgoing mail server is vhost02.terawiz.com, with SSL/TLS enabled, and your full email address as the username.

Typical ports are 993 for incoming IMAP and 465 for outgoing SMTP (with authentication on). If your client complains, email us and we’ll send the exact settings for your account.

If someone in your company manages your hosting, they can reset it in the hosting panel under your mailbox settings. Otherwise send us a note and we’ll verify you and reset it.

Through the hosting panel. You can add and remove mailboxes, change passwords, manage files and view usage. If you’d rather not touch it, ask us — small changes are usually quick.

First, try a different network (switch off Wi-Fi on your phone) to rule out a local issue. If it’s still down, tell us what you’re seeing and roughly when it started. Retainer clients can use their direct line at any hour.

All invoices and statements come from [email protected]. If an email about payment claims to be from us but comes from any other address — or asks you to change banking details — treat it as fraud and call us before paying anything.

Within one working day for general requests, usually much faster during office hours (Mon–Fri, 08:00–17:00 SAST). Clients on a retainer have an agreed response time and 24/7 cover for emergencies.

Send us a note with the app name, your device, and what happened. Our privacy policy and terms of service cover all Terawiz apps published on the App Store and Google Play.